Thanks for your interest in purchasing our products at Sky Tents SA operated by Isaac.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team
Due to the nature of our business, we do not deliver directly to our customers. Rather, upon completion of manufacturing a purchased product, we will ship it to any of our major branches for collection.
You will be notified as soon as your product is available for collection. Please ensure you have the necessary documentation available for proof of ownership upon collection.
Please see our branches below to find the most suitable location for collection:
CEL: 076 915 7803
30 Main Street
LANDLINE: 012 327 0083 CEL: 076 547 1564
235 Charlotte Maxeke Street
CEL: 071 111 38577
11 Shippard Street
CEL: 076 929 2609
47 Westmead Road
CEL: 082 385 5502
98/100 Bok Street
CEL: 082 527 8719
103 Schoeman Street
CEL: 064 757 3517
9B Dollar Drive / Boulion Boulevard